January 18, 2009
Consumer clout counts
Advertiser

Consumer clout is undeniable in the marketplace, as seen lately at work in the legal system and at the polls in West Virginia, indicating the importance of the state Consumer Protection Division and its likes across the country.

The agency in the Mountain State witnessed a showdown in the recent election between the agency's head, Attorney General Darrell McGraw, and the well-heeled West Virginia Citizens Against Lawsuit Abuse, a link in a national chain of advocates.

Plainly, McGraw was re-elected in a show of power at the polls by consumers against the power of bundles of money spent on TV commercials and in newspapers. They accused McGraw of promoting lawsuit abuse to feather his own political nest.

More recently, Circuit Judge Ron Wilson knocked a related charge into a cocked hat. The judge ruled that McGraw was in legal bounds to hire outside lawyers in a case of consumer protection.

The case resulted in $3.9 million attorney fees for service to West Virginia consumers in the $12.2 million verdict against MasterCard and Visa.

In the 2003 lawsuit filed in Ohio County, the companies were charged with forcing retailers to accept only their debit cards as a condition to keep the credit card services of MasterCard and Visa.

The change allegedly harmed West Virginia consumers when the companies raised fees for retailers on debit card transactions, requiring a signature and not merely a PIN number for identification. The cost of the fee increase was passed on to consumers.

"West Virginians need to understand that we need to provide lawyers with a sufficient incentive to advocate zealously for our interest," Wilson wrote in his opinion.

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