February 8, 2009
Sisters team up to coach CEOs, corporate leaders
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They don't pace on the sidelines. They don't wear team colors and headphones. They don't carry clipboards or rant at officials or shout at players when they mess up.

It's a different kind of coaching.

Barbara Miller is a veteran registered nurse, an oncology specialist who crisscrossed the country as a contracted hospital worker. Jennifer Belcher is a women's rights pioneer, a five-term lawmaker and two-term public lands commissioner in Washington State.

They're sisters. They're back in West Virginia to kick off a new business called Legacy Builders, a coaching service that caters to CEOs, corporate workers and civic leaders.

"In my public career, I felt I had an obligation as an elected person to leave a strong legacy," Belcher said. "I feel very strongly about the legacy that each of us leaves. Coaching others to achieve their legacy appealed to the two of us."

"Neither of us has children," Miller said, "so we're very aware of the legacies we create for ourselves. We ask our clients what legacy they want to create and what they need to do to fulfill that legacy."

The sisters base their new venture on the premise that what works on the football field or basketball court also can work in the boardroom: Whether it's the score at the sound of the buzzer or the bottom line on the corporate financial report, coaching can make the difference between winning and losing.

Like athletes, executives need to prove themselves in a finite time frame, Belcher said. "That's the challenge most leaders and CEOs face - limited time. Look at the governor. All he gets is eight years. If you're a CEO, you've probably got two or three years to demonstrate your vision or they will look for someone else.

"We're looking for CEOs or other business leaders who want to be as effective as possible in the time they have. A coach can help you maximize that time."

Like coaches in sports, executive coaches hone the skills that brought their clients to the top of their corporate team. They guide more than lead, Belcher said. "It's like having a strategic thinking partner. It's not counseling. Counselors lead you somewhere. A coach walks beside you to help you discover skills you haven't been using or resources you haven't thought about. We try to help you identify your own solution."

People commit more strongly to change when it's their idea, she said. "I can't tell you what I think you should do, and I'm not going to make you do it. But I can make you think about it. It reminds me of leading a horse to water. You can't make it drink, but you can make it thirsty. A coach's job is to make you thirsty.

 "A consultant would be coming in and saying this is what is wrong with your organization and here is how to fix it. A coach says, 'What do you think is wrong in your department? What do you think you could do more effectively?'"

 "It's hard to define executive coaching," Miller said. "I work with people whose jobs are driving them nuts, whose employees are driving them nuts or whose lives are in disarray."

Belcher focuses on the executive side of the business. Miller likes coaching executives but prefers "life coaching," helping people sort through the challenges of everyday living.

It isn't just the CEO who makes or breaks a company, Miller said. "If employees are happier in their lives, they will be more productive."

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